Last Updated: 17/11/25

Introduction

At Industrial Experts, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices you have when interacting with our website or purchasing from us.

1. Information We Collect

– Name, business name, email address and phone number

– Billing and shipping addresses

– Order and payment details (processed securely by third‑party providers)

– Website usage data such as IP address, browser type and device information

– Enquiry and customer service communication records

2. How We Use Your Information

– To process and deliver orders

– To prepare quotes, invoices and service confirmations

– To respond to enquiries and provide customer support

– To improve website performance and customer experience

– To send marketing emails if you have opted‑in

– To protect against fraudulent or suspicious activity

3. Sharing Your Information

We do not sell your personal information. We may share information with trusted parties such as:

– Payment processors

– Courier and freight partners

– IT and website hosting providers

– Marketing and analytics tools

– Manufacturers or suppliers for warranty or special orders

4. Cookies & Tracking

Our website may use cookies to enhance user experience, improve page performance and analyse traffic. You may disable cookies in your browser settings, but some site features may not function properly.

5. Data Storage & Security

We take reasonable steps to secure your information from unauthorised access, misuse or loss. Data is stored only as long as required for business or legal purposes.

6. Access, Correction & Removal

You may request access to the personal information we hold, or request corrections or deletion where legally allowed.

7. Third‑Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

8. International Data Transfers

Some service providers may operate outside Australia. We take reasonable measures to ensure your data is protected.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on this page.

10. Phone Payments & Card Security

Industrial Experts accepts credit and debit card payments over the phone.

How We Handle Phone Payments:

– Card details are provided verbally and entered directly into our secure merchant terminal.

– We do not write down, store, record or save full card numbers, expiry dates or CVV codes.

– Phone calls are not recorded during payment processing.

Security Measures:

– Only authorised team members may process phone payments.

– Payments are processed through PCI‑DSS compliant merchant facilities.

– No card information is retained after the transaction.

Customer Responsibilities:

– Provide card details only to authorised Industrial Experts staff.

– Do not send card details via email, SMS, or messaging platforms.

11. Contact Us

Industrial Experts

Email: sales@industrialexperts.com.au

Phone: +61 400 762 823

Address: Unit 13 / 14 Prosperity Street, Truganina, VIC 3029